Next level communication skills pathway: Directing the conversation: Mastering communication in challenging moments (3 of 3)
Tuesday 29 April 2025 | 17:00 - 18:00 | Webinar
This webinar is part of CFA UK’s Next-level communication skills pathway
We all face moments that challenge our communication skills. Navigating these conversations with confidence is a vital skill, and with the right tools, anyone can become a master at handling them.
Join Julie McCann, Managing Director, Masters in Minds, as she guides you through the Conversation Cycle, offering practical tools to handle tough discussions.
We will cover topics such as:
-
The power of motive, positive intent, and trust.
-
Managing tone, body language, and words.
-
Stepping out of your comfort zone in difficult conversations.
-
Directing the conversation cycle for better outcomes.
As Oscar Wilde said, "The true genius of communication is to be totally honest and totally kind at the same time." This session will provide you with the essential skills to handle difficult conversations with confidence and authenticity, achieving just that. Don’t miss the chance to enhance your communication abilities with practical insights from an expert.
Timings
Registration:16:55
Event: 17:00 - 18:00
Speaker
Julie McCann Founder & CEO, Executive Coach, Facilitator & Storyteller
Julie is a seasoned board director and change leader with over 25 years in the Consultancy & BPO market. She has held roles such as Business Development Director, Client Services Director, Sales and Marketing Director, and General Manager. Julie founded Masters In Minds Ltd to foster thriving workplace cultures. Recently, she has been delivering ILM 7 coaching and executive leadership programs globally.
Specialising in change initiatives, Julie holds an MSc in Change Strategy and Facilitation Skills from Surrey University. She is known for her direct, honest, and supportive approach, mixed with humor. Her director roles include positions at Merchants Ltd, TSC, and beCogent Ltd.
Julie's clients include HSBC, Standard Life, Webhelp, and Mitsubishi Electric UK. Notable projects include a CX Lean Management Process for Standard Life and launching First Direct Bank. Her work spans EMEA, the Americas, Asia-Pacific, and Africa.
| 25 Feb - Mastering negotiation skills |
| 25 March - Communicate like a leader: how to look, sound and speak like a leader |
| 8 May -Next-level communication skills pathway networking event |
Click here to view our event terms and conditions.